Privacy policy
PRICING
All prices listed on our website are quoted in U.S. dollars but charged in Turkish Liras. In the shopping section, you will see item prices in U.S. dollars; however, item prices will be displayed in Turkish Liras in your cart. We know this is confusing, we are trying to fix this to provide you with a better shopping experience. Until then, please bear with us.
To get an estimate of the exchange rate, you can use www.oanda.com/currency/converter. Prices listed on the page and in the shopping cart include taxes but do not include shipping and handling fees. For shipping fees, please see the shipping section below.
SHIPPING
Shipping is FREE over 6000 TL to anywhere in Turkey! We pay the shipping fee for you! Your order will be processed within 7 business days and will be shipped via HepsiJet, Kolay Gelsin or Aras Kargo. Please allow 2-4 business days for delivery on domestic orders.
Uttu ships from Istanbul, Turkey to the WORLD! All items are shipped via PTT (Turkish Local Postage Service) within 7 business days after you make your purchase and the funds are received. We can’t offer other carriers due to their high international shipping cost from Turkey.
INTERNATIONAL SHIPPING FEE IS 30 U.S. DOLLARS (DISPLAYED AS TURKISH LIRAS AT THE CHECKOUT SCREEN) FOR ANYWHERE IN THE WORLD.
Please note that Uttu is not responsible for lost or stolen packages.
TRACKING
Please allow up to 7 business days for your order to be processed and shipped from our facility. We will include your tracking number in the email confirming shipment of your order and send you sms regarding the shipment information which you can track the status of your order
For INTERNATIONAL orders: You can track the status of your order on www1.ptt.gov.tr/tr/interaktif/kayitliposta-yd_yeniweb.php
Please note that international tracking numbers do not show progressive tracking and it will only confirm when the package is delivered to the post office and left Turkey, not where your package is en route. It will typically take 10-15 business days for the package to arrive depending on its destination. However, we don’t have control of any delays the package incurs on the way.
Uttu isn’t responsible for any delays that the carrier incurs.
EXCHANGE & RETURN POLICY
If you would like to make an exchange, please e-mail shop@uttu.com.tr with the reason for your return and send back your new and unworn items with all tags attached with within 5 business days of receiving your order. If you wish to exchange an item, the total amount will be credited towards your next order.
If you would like a refund, please e-mail shop@uttu.com.tr with the reason for your return and send back your new and unworn items with all tags attached within 5 business days of receiving your order. Please note that we do not refund shipping expenses. Please allow 1-2 weeks for your return to be received and processed. Note that the customer is responsible for return shipment payment unless Uttu has sent the wrong item or size.
SIZING
Please ensure you read the size chart carefully before making your purchase and do not hesitate to contact us if you are unsure of your size. We would be happy to help you find the right size!
PAYMENT
We accept all major credit card payments by Visa, Mastercard, Discover, and American Express
PRIVACY POLICY
Uttu is committed to maintaining your privacy and to providing a secure transaction environment. When you place an order, please be assured that we will not share, trade, rent, sell, or release any of your information to a third party, business, or individual.
SECURITY
Uttu uses PAYTR for payments, and PAYTR automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
If you have any other questions or need further information, please contact us at uttu@uttu.com.tr.